Video Consultations

What is a Video Consultation?

A video consultation is a clinician appointment that takes place via your own device that has a microphone, speaker, ability to download apps and video capability. You will meet and talk to your healthcare team as in a traditional hospital clinic.

Why should I consider a Video Consultation?

Meeting up with your healthcare team is a crucial part of your care planning. Current social distancing requirements and extra precautions to reduce the spread of COIVD19, means that as your healthcare team, we need to connect with you in ways other than a traditional face-to-face clinic appointment.

You can ‘attend’ a video consultation through your audio-video enabled device from a location of your choice, without major interference to your daily routine.

In a traditional clinic you will need to spend time traveling to the hospital and time spent in the waiting room.

This method will allow us to offer you more frequent reviews, if required.

Will this mean I don’t have to attend for my routine hospital appointments?

Your Doctor or healthcare team will assess if your consultation can be arranged through video or if a face-to-face appointment is necessary.

Your preference will also be taken into account when choosing between the options.

You will continue to attend your hospital appointments and/or your family practice treatment room as required.

The video consultation may complement your hospital appointments but not necessarily replace them completely. It may be possible however to reduce the time between physical clinic visits.

I am interested, but apprehensive about the security risk involved in a Video Consultation.

The video consultation takes place over the internet. The video consultation facility we use is provided by HSL, a firm specialising in web-based solutions for remote consultations.

They have strict digital security rules and have a contract to supply secure connections with the trust.

The consultation will take place through the trust network and will adhere to our Information Governance standards.

Data security can be improved by avoiding 3G/4G or public/open WiFi networks. You may wish to consider using a device connected via a password-protected WiFi network.

Will this affect confidentiality?

All your clinic contacts will be confidential. The healthcare professional you meet on video will ensure that the clinic is conducted confidentially, just as any other clinic.

The clinic will be hosted from a room where the conversation cannot be overheard or the screen over looked. The clinician will continue to use trust approved systems to access and update your clinical records. This will be similar to your routine hospital clinic visit.

No recording of the audio or visual part of the consultation will be made or stored.

Please ensure that you maintain your own privacy. Consider using a quiet room/space where you cannot be easily overheard and are unlikely to be interrupted.


  • What do I need to participate in a video consultation?
    1. A mobile telephone number.
    2. Access to a smart mobile phone that can download apps, has a microphone, speaker and video capability. (If you are unsure, you can always ask a friend or family member to help you)
    3. A strong internet connection.

    The Pexip Infinity Connect  app, which can be downloaded from the Apple App Store or Google Play Store.

    To test your handset prior to the appointment, press the green video button.

    In the ‘search to call’ box enter the code test@hslcrs.com, this will allow an automated test.

  • At the time of your appointment
    1. Click the link from your text reminder
    2. The ][ pexip app will open on your phone
    3. Press the green video button
    4. This will take you into the video waiting room
    5. Your appointment will begin when the clinician joins the call
    6. To finish, tap the screen, press the red button and then click on ‘Disconnect’
  • Short online example of a Video Consultation.