Introduction to our Complaints Handling Procedure
We are committed to providing high quality treatment and care. We value complaints and use information from them to help us improve our services.
If something goes wrong or you are dissatisfied with our services, please tell us. Please use the Quick Links below to find out more about our complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Please do not be worried about complaining, it will not affect how we deal with you or the services you are receiving. We want to know about your concerns so that we can, where possible, make improvements or help resolve a problem for you.
QUICK LINKS
What is a complaint and what isn’t a complaint
Who can complain and how long do you have to complain
Responsibilities of complainants and expected behaviours
What happens when you complain
What happens if you are still dissatisfied