People are central to everything we do in the South Eastern HSC Trust. As an organisation, we are committed to working in partnership with the people who use and deliver our services to ensure we continue to provide safe, high quality and effective care.
What does getting involved mean?
Since 2009, all Health and Social Care organisations (including the South Eastern HSC Trust) have a legal duty to involve the people who use their services (i.e. patients, carers, and the public) in the planning, monitoring, development and evaluation of health services.
Getting involved can take many forms including influencing your own care and treatment (or that of someone you care for), having a say in the way services are planned and run, and using your experiences and ideas to help bring about improvements to the way care is provided.
The process of getting involved is often described as ‘Personal and Public Involvement’, or PPI for short. PPI is a term used to describe the active and meaningful involvement of service users, carers and the public in the planning, commissioning, delivery and evaluation of Health and Social Care (HSC) services, in ways that are relevant to them. PPI can also be described as the process of empowering and enabling service users, carers and the public to make their voices heard, ensuring that their knowledge, expertise and views are listened to.