What is Care Opinion?
Care Opinion is an Online User Feedback platform widely used by healthcare providers across the UK. It is a place for people to be able to share their experiences of health and care in ways which are safe, simple, and lead to learning and change.
Who reads and responds to the stories?
A service tree is developed and provided to Care Opinion to link a responder to each area of service within the Trust. Upon receipt of a story, Care Opinion administrators alert the most appropriate responder in the service tree in order to support response as close to the experience as possible and as quickly as possible.