Consultations

The South Eastern Health and Social Care Trust is committed to strengthening and improving the quality and effectiveness of personal and public involvement in order to tackle inequalities in health, promote health and well-being, and to improve service delivery and patient experience.

On this web page we publish our current consultations and how you can get involved.


  • Public Consultation on the temporary changes to Urgent and Emergency Care services at Lagan Valley Hospital, Lisburn

    The South Eastern Health and Social Care Trust has launched a public consultation about the temporary changes to Urgent and Emergency Care Services at Lagan Valley Hospital, Lisburn.

    On Monday 18 October 2021, opening hours at the Lagan Valley Hospital Emergency Department were temporarily changed from 8am – 8pm Monday to Friday, to 8am – 6pm Monday to Friday. A ‘Phone First’ service was also introduced on this date.

    The decision to reduce the opening hours by two hours a day, was taken by the Trust in response to the significant shortage of suitably qualified emergency medical staff and the ability to maintain high quality standards of care for patients.  Patient safety remains the Trust’s key priority and there was no alternative to making this decision. We would like to assure you that the Trust is continuing to try to recruit new medical staff to support our Urgent and Emergency Care services at Lagan Valley Hospital.

    The ‘Phone First’ service involves patients being assessed by a senior doctor over the phone and ensures people receive the right care, first time. This system is being implemented across the region and is consistent with the Department of Health’s strategy for Urgent and Emergency Care services which is expected to be published shortly.

    Whilst continuing to focus on providing high quality care for patients, the Trust needs to consider the best way to be able to provide safe, sustainable and clinically appropriate Urgent and Emergency Care services.  The Trust believes that these changes can, and will continue to meet the needs of the community safely, and is hopeful that they will provide a better experience for patients attending the Lagan Valley Hospital Emergency Department.

    The Trust remains committed to the Lagan Valley Hospital and recognises how important it is to the people of Lisburn and surrounding areas. The Hospital has a key role providing a comprehensive range of inpatient, day case and outpatient services. In addition to these core services, the Lagan Valley site will be further enhanced by a new Primary and Community Care Centre which will bring together a full range of GP, community care and hospital services.  The Hospital is also the first dedicated Regional Day Procedure Centre and provides vital planned day surgery to patients from right across Northern Ireland.

    The Trust would like to consult with you on how the organisation proposes to deliver Urgent and Emergency Care services at Lagan Valley Hospital.

    HOW TO GIVE FEEDBACK ON THE PUBLIC CONSULTATION

    As part of the consultation, there are a range of opportunities for staff and the local community to give their views. The Trust has developed a consultation document, available at the link below:

    Link to Consultation Document 

    Link to Easy Read Consultation Document

    In keeping with the commitments in our Equality Scheme we have carried out an Equality Screening of this proposal. We have also carried out a Rural Needs Impact Assessment.

    Link to Equality Screening

    Link to Rural Needs Impact Assessment

    We welcome your views and feedback on our consultation. There are a number of ways to provide feedback:

    • Complete our online questionnaire here
    • Complete and return our questionnaire via email or post (see contact details below)
    • Share your feedback via email, letter or telephone (see contact details below)
    • Attend an online Listening event on Wednesday 23rd March, 18:30 – 20:30, via Zoom. For more information, and to register please click here.

    Contact details

    Strategic & Capital Development Department
    South Eastern Health and Social Care Trust
    Kelly House, Ulster Hospital
    Dundonald
    BT16 1RH

    Tel: (028) 9055 0434

    Text phone: (028) 9151 0137

    Email: consultation@setrust.hscni.net

    We are consulting for 8 weeks beginning 23 February 2022. Comments should be returned to the Strategic & Capital Development department (see details above) by 22 April 2022.

    If you have any queries about these documents, or if you wish to request the documents in alternative formats (including Braille, disk, audio cassette and minority languages) please contact the Trust on (028) 9055 0434 or email consultation@setrust.hscni.net

  • Public Consultation Listening Event

    The South Eastern Health and Social Care Trust would like to hear your views on the temporary changes to our Urgent and Emergency Care Services at Lagan Valley Hospital, Lisburn which were made in response to the significant shortage of suitably qualified emergency medical staff and the ability to maintain high quality standards of care for patients.

    The Trust is holding an online listening event to get your feedback:

    23 March 2022 at 18:30 – 20:30, via Zoom.

    We are keen to hear your views and this event will provide an opportunity for you to hear more about the temporary changes and to provide your views.

    Please register your attendance, including any specific requirements, by 18th March 2022 via the following online link https://pcc-ni.net/?p=4292 or telephone 028 9055 0434.

    We also welcome your comments on the consultation via our online questionnaire, in writing, by e-mail or by telephone. The closing date for all responses is Friday 22 April 2022.