Our Commitment

We want to give the best service to all our residents, patients and clients, and their relatives and carers. Usually we succeed – but sometimes things can go wrong. When this happens, we want to hear about it so we can put things right.

The information below tells you what to do if you are unhappy with the service we have provided to you, a relative, or someone in your care. You can also tell us if you are unhappy if we have not provided a service that you think we should have provided.

You can complain if you are:

  • Dissatisfied with a service provided, either to yourself, your relative or someone in your care
  • Concerned that you, your relative or someone in your care has not received a service you think should be provided

If you are making a complaint for someone else, you will need to get their written consent to do so.

If you are having technical issues with the complaints form, please send your complaint via email to