Who investigates my complaint?
When we receive a complaint this is investigated by the service about which the complaint has been made. Where the complaint involves more than one services those services will agree together on a lead for the investigation and ensure you receive a comprehensive response to all of your concerns.
What does the Complaints Department do?
The role of the Complaints Department and staff is to provide support, advice and general assistance both to complainants and to services to ensure that complaints are answered in accordance with the established complaints procedures. Importantly, the Complaints Department and its staff do not investigate complaints.
Who signs my response?
Where a complaint has required a written response from us this will always be signed by an appropriate senior manager responsible for the service complained about.