We understand that you may be unable, or reluctant, to make a complaint yourself. We accept complaints from the representative of a service user who is dissatisfied with our service as long as the service user has given their permission for us to deal with that person. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to complain for you.
The Patient Client Council (PCC) is an organisation that provides free and confidential advice and support to patients and other members of the public in relation to HSC services. The service promotes an awareness and understanding of the rights and responsibilities of patients and can advise and support people who wish to make a complaint about an HSC organisation. Further information and contact details can be found on the PCC web site https://pcc-ni.net or email: info@pcc-ni.net or call 0800 917 0222.
We are committed to making our services easy to use for all members of the community. In line with our statutory equality duties, we will always ensure that reasonable adjustments are made to help you to access and use our services. If you have trouble putting your complaint in writing, or want this information in another language or format, such as large font, or Braille, please tell us in person, telephone or email.