You can complain in person at the place where you have received care, treatment or advice, or where the incident that you want to complain about happened.
It is easier for us to resolve complaints if you make them quickly and directly to the service concerned. Please talk to a member of our staff at the service you are complaining about. They will always try to resolve any problems on the spot if it is possible to do so.
You can also complain by using our online web form here.
If you have issued completing the online form you can also complain by email, phone, in writing or call in person (by arrangement) using the contact details below.
Complaints Department
South Eastern HSC Trust
Lough House
Ards Community Hospital
Church Street
Newtownards
BT23 4AS
Phone: (028) 9056 1427
Email: complaints@setrust.hscni.net
When submitting your complaint, please tell us:
- your full name and address
- your phone number, if you are happy to provide it, so we can call you to discuss your complaint
- your email address (if this is your preferred method of contact)
- the full name, address and date of birth of the person affected if you are complaining on behalf of somebody else
- as much helpful detail as you can about the complaint
- what has gone wrong
- what outcome you are seeking
Giving us this information will help us to clearly identify the problem and what we need to do to resolve matters.