Please provide information before your admission for any extra assistance you may need such as assistance to get to your ward or any allergies you suffer from. The Trust will take these into account and help make your stay as comfortable as possible.
What to bring
When coming into hospital, you are encouraged to bring the following appropriate items:
- Admission letter and any other relevant information from your GP
- Nightwear, dressing gown and slippers
- Face cloth and towel
- Toiletries such as toothbrush, tooth paste, shaving kit
- Brush/comb
- Books/magazines
- A small amount of money
- Appropriate medicines (see below)
Please do not bring:
- Large sums of money
- Jewellery
- Valuables
- Electrical equipment
- Perishable food and drink
The Trust will not accept liability for patient’s personal property, valuables or money brought onto its sites. Money may be handed over to a member of staff for safe keeping in some circumstances.
Clothing and Laundry
Please send any unnecessary clothing or personal laundry that needs cleaned home with a friend or relative. The Trust will not launder personal items and will not accept liability in the event of damaged or lost clothing.
Medicine
It is important during your stay in hospital to make clinical staff aware of any medicine you have or are currently taking and any medicines you are unable to take. This should include prescribed, homeopathic, dietary or herbal medicines. This will help provide an accurate medical history and will help staff to prescribe medicine safely.
ShopMobility
Shopmobility Belfast is now working in partnership with the Ulster Hospital and is located at the old main entrance to the Ulster Hospital. This is one of three points of contact services the hospital provides to assist people with mobility needs in accessing the site:
Volunteers assist with directions and way finding and the Patient Experience help desk assists with information and portering.
Shopmobility provide electric scooters and wheel chairs to meet the mobility needs of staff, visitors and service users e.g. attending out patients’ clinics and carers and relatives vising inpatient wards etc. The service is free to join and use for people with limited permanent or temporary mobility needs.
Through Shop mobility’s “Meet and Greet Service”, members can arrange by telephone to be met by shop Mobility staff with an electric scooter or wheel chair at the bus terminus at the front of the hospital site, at any of the Hospital’s car parks, disabled car parks or drop off points around the Ulster Hospital Site, including the new Inpatient Ward Block (IWB).
The Shop Mobility Service is manned at the front desk from 9.00am until 5.00pm Mondays to Fridays by shop mobility staff and volunteers. The service is free to join and application forms are available at the front desk to join or telephone: (028) 9598 8034
Shopmobility at the Ulster Hospital Manager – Teresa Kearney
Tel: (028) 9598 8034
E mail: teresa.kearney@setrust.hscni.net
InfoPoint
The South Eastern HSC Trust installed the InfoPoint in April 2018 within the multi storey car park of the hospital. It features various organisations such as LifeLine, Women’s Aid, Alcoholic Anonymous, ShopMobility and the Trust Security Team.
The InfoPoint sign is conveniently translated into the top 5 spoken languages within the surrounding area to include English, Lithuanian, Polish, Arabic, Romanian this service provides diversity and equality to our users.
A system such as InfoPoint is making a difference to members of the public who can now remotely access a wide range of healthcare related services at a convenient location.
Smoke Free
The Trust is Smoke Free.
From 9th March 2016, smoking is prohibited in Trust buildings, grounds and car parks by service-users, visitors, staff or contractors. The ban will apply to South Eastern HSC Trust acute hospitals and community sites.
Catering
Patients/visitors should not bring hot or chilled food into hospital for patients unless agreed with the ward sister or charge nurse first.
