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Get Involved
My Care
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Involving you
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New Doctors Sign On Timetable and Documentation
Junior Doctor Accommodation
Nursing and Midwifery Recruitment
Step Inside Hub
Tell your story
10,000 More Voices
This is Our Health
About the Trust
Corporate Information
Trust Board and Executive Management Team
Trust Board Key Documents
Finance
Strategic and Capital Development
Health Service Structure
Publications
Press and Media
Access to Information
Body Worn Camera Privacy Notice
FOI Disclosure Logs
Quality Improvement and Innovation
Hidden Heroes Hub
Innovation, Research & Development
encompass explained
Frequenly Asked Questions
Equality and Diversity
Equality Scheme
Good Relations Statement
Quarterly Screening Reports
SignVideo Sign Language Interpreting Service
Infection Control
Our Services
A-Z Services
Access to Healthcare
Community Services
Hospital Services
Rebuilding Services
Waiting Times
Our Hospitals
Ards Community Hospital
Chaplaincy – Ards Community Hospital
Environmental Cleanliness – Ards Community Hospital
Parking at Ards Community Hospital
Bangor Community Hospital
Environmental Cleanliness – Bangor Hospital
Parking at Bangor Community Hospital
Downe Hospital
Admission to Hospital
Catering and Shops
Chaplaincy – Downe
Discharge from Hospital
Environmental Cleanliness – Downe Hospital
GP Out of Hours – Downe
Parking at the Downe Hospital
Lagan Valley Hospital
Admission to Hospital
Catering and Shops – Lagan Valley
Chaplaincy – Lagan Valley
Discharge from Hospital
Environmental Cleanliness – Lagan Valley Hospital
GP Out of Hours – Lisburn
Parking at Lagan Valley Hospital
Urgent Care Centre – Lagan Valley Hospital
Ulster Hospital
Admission to Hospital
Pre OP Fasting Guidelines
Catering and Shops
Chaplaincy
Discharge from Hospital
Emergency Department Ulster Hospital
Environmental Cleanliness – Ulster Hospital
Free Wi-Fi
Parking at the Ulster Hospital
Ward Contacts
Urgent Care Centre Ulster Hospital
Help Us Help You
Hospital Visiting
Healthy Living
Building a toolkit for change
Community Health Development
Concerned about Suicide?
Feeding Your Baby
Healthcare Apps
Healthy Eating for You and Your Family
Men’s Health
Mental Health and Emotional Wellbeing
Older People
Physical Activity
Physical Activity Resource Library
Physical Activity Training
Walking for Health
Physical Activity Information
Physical Activity Referral Scheme
Physical Activity Events
Promoting Good Sexual Health
Stop Smoking
Training Opportunities
Workplace Health and Wellbeing
Youth Health Advice
Contact Us
Cancel An Appointment
Complaints
Online Complaints Form
What is a complaint
Who can complain
Responsibilities of Complainants
How to complain
What happens when you complain
What if you are still dissatisfied
Getting help with your complaint
Consent
Frequent Asked Questions
Facilities
Lisburn Primary and Community Care Centre
Compliments
Feedback on Trust Service
Freedom Of Information
SET_101_25b Complaints Annual Report 2024 - 2025
File size: 0.97 MB
Created: 16-09-2025
Updated: 16-09-2025
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