After we have given you our final decision, if you are still dissatisfied with either our decision or the way in which we have dealt with your complaint, you can ask the Northern Ireland Public Services Ombudsman (NIPSO) to look at it. NIPSO is the final stage for complaints about HSC services in Northern Ireland. NIPSO is an independent organisation that investigates complaints. The service provided by NIPSO is free. It is not an advocacy or support service (but there are other organisations who can help you with advocacy or support).
NIPSO generally expect complaints to be brought to them within six months since you received correspondence from us informing you that the complaints handling procedure is complete and of your right to refer your complaint to NIPSO.
NIPSO will generally ask you to provide details of your complaint and a copy of our final response to your complaint. You can contact NIPSO online or call 0800 34 34 24.
You may wish to get independent support or advocacy to help you progress your complaint. See Getting help to make my complaint.
NIPSO’s contact details are:
The Northern Ireland Public Services Ombudsman
33 Wellington Place
Belfast
BT1 6HN
Freephone: 0800 34 34 24
Email: nipso@nipso.org.uk
Web: NIPSO
If you would like to visit NIPSO in person, you must make an appointment.
Their freepost address is: FREEPOST NIPSO
If NIPSO cannot investigate your complaint and your complaint requires an alternative route for independent review, NIPSO will tell you and provide you with the relevant contact details.