Sensory Support

The Team provides services to both adults and children who are deaf, hard of hearing, blind, partially sighted, visually impaired or have a Dual Sensory Loss.

We provide advice and assistance about your hearing or sight loss; specialist equipment on the basis of assessed need and access to communication support.

The team consists of rehabilitation workers, social workers and equipment officers. We work with the Low Vision Clinic who assess and provide service users with equipment to aid vision on a daily basis. We also work with the Audiology department, who supply and fit the most appropriate digital hearing aid.

Individuals referred to the Sensory Support Service must be resident within the South Eastern Health & Social Care Trust and meet one of the following criteria:

  • Have a significant sight loss that cannot be corrected by spectacles
  • Be profoundly deaf or have been assessed as having a diagnosed hearing condition by an Audiology Department

  • Referral

    The team offices operate a duty system each day, where a duty officer can help with your query or take a referral for the team. We accept referrals from service users, carers or family members, G.P’s and other healthcare professionals and voluntary organisations. Children under the age of 18 must be referred to the team via the Trust Gateway service, on Tel: 0300 1000 300

    Referrals can also be made using the sensory support email address. This is checked daily between 9am and 1pm.  The address is

  • Out of hours

    Please click here for emergency out of hours social work details.

    Please click here for Emergency SMS Contact Details.

    Tapsos Logo


    Members of the Deaf community can also use Tapsos which is an app available for anyone to use.  Tapsos can be downloaded from google playstore or Apple’s app store. Tapsos is free to use. Please look at the website for further details at

  • Subtitled Video Resources


  • Sensory Support Services in Northern Ireland (Subtitled Video)

  • Further Support Organisations

    Victoria House
    15 – 17 Gloucester St
    BT1 4LS
    Tel: (028) 9032 9373
    RNIB Helpline: 0303 123 9999
    Click here for RNIB Services Booklet


    RNID Logo


    RNID (previously Action on Hearing Loss)
    Harvester House
    4-8 Adelaide St
    BT2 8GA
    Tel: (028) 9023 9619




    Sign Video Logo
    Sign video replaced Interpreter Now.  Sign video is a free app that can be used by the Deaf community to contact health staff such as a GP or social worker. However the app also has a list of other services who have signed up to it such as Lifeline, some banks and other businesses.  It is a remote sign language interpreting service.  You can connect using a smartphone, tablet or computer. The signvideo app can be downloaded at

  • ID card for people with sight loss
Four service users with guide dog on a beach walk

Contact Details

North Down and Ards Area

Minicom: (028) 9151 0137
Mobile: 0773 428 2646
Fax: (028) 9151 0145

Call us(028) 9151 0136

Down Area

Minicom: (028) 4461 4744
Mobile: 0773 987 9556
Fax: (028) 9041 1897

Call us (028) 4461 6915

Lisburn Area

Minicom: (028) 9260 3120
Mobile: 0773 987 9554
Fax: (028) 9041 1369

Call us(028) 9260 7746