Over 200 patient stories in the South Eastern Trust have been shared through Care Opinion.
It is great to see how the system has been embraced by our service users and how our user voice is influencing change.
It has been morale boosting for our staff to see kind words of appreciation acknowledging great standards of care and compassion delivered to our patients.
We are now seeing a number of changes planned and actioned in response to patient stories received.
We have 251 staff ‘listening and responding’ to patient stories across our services – which puts us in 6th place in UK for the number of responders and supports our 98% rating for responsiveness.
It is so important that our patients benefit from having their voice heard. Service users are the experience experts in our Trust learning and improvement journey.
To find out more or share your story click here.