“The role of administration within the South Eastern Trust is so important. The ‘admin’ teams are there for each and every step of a patient’s journey.” Child Health Secretary, Gary Martin who’s based at Lisburn’s Primary and Community Care Centre (LPCCC) is more than happy to sing the praises of the admin teams who play such a crucial role in the Trust.
Gary shared how he has 12 years of administrative experience under his belt, having started his career as a Trust agency worker in various departments that required assistance. “I was moving around all the admin services within the hospital at when I started. This was a good way of getting to know how the hospital worked, to be able to see and learn the processes from when a patient is referred to a particular service to everything inbetween and to eventual discharge.”
Gary explained how he became a Child Health Secretary within the Trust’s Autism Service and has gained, “A huge amount of experience.”
“My day starts with getting everything set up for what is ahead as we have numerous clinics running throughout the day. The team checks that there are no messages overnight, keeping on top of phone calls or cancellations and making sure that the clinicians have everything they need to complete their assessments,” said Gary.
Gary continued, “The role of admin is so vital the Trust. We are often the first point of contact. It is great and so rewarding to know that the team is making a difference as we get positive messages fed back into the service. In admin you support our clinicians. It has often been said, ‘We are the glue that sticks everything together and we are here to make a difference’.
“When staff and our peers recognise that, then you know you are making that difference.”
Gary’s colleague and fellow Child Health Secretary, Matthew Glasgow echoed his sentiments. “I enjoy everything about my role. It is so varied. I love the clinic rotation and it is a great job to do. We are working very much from the ground up and we remember every child, every parent that we are working with and I know that the clinicians appreciate that.
“There is a lot of work that goes into making appointments and the follow up, it is important to highlight the role of admin and the vital work that takes place.”
Lisburn’s Primary and Community Care Centre (LPCCC)’s Child Health Secretary’s Gary Martin and Matthew Glasgow